Kiln Dried Firewood we strive to have the highest quality products and services. If our products or services don’t meet your standard please let us know and we will evaluate every complaint on a case by case basis. If the products do not meet our rigorous standards than we will replace free of charge. If our service and our products meet our standards we do not accept returns due to the high amount of labor and effort involved in the deliveries and the labor and effort it would take for us to pick up and return our products. If you have a complaint or want more information let us know by visiting our contact page.